IT Support/Service Desk Specialist

  • Information Technology
  • Full time
  • 5 months ago
  • Kuala Lumpur

Job Information

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    Salary MYR 3000-4000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Experience : 3 year
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    Job Qualifications Diploma

Job Description

  • Work life balance
  • Career Development Opportunities
  • Attractive Salary Package

Roles & Responsibilities:

  • Providing the 1st line of technical support for our local offices as well as our world-wide remote office workers.
  • Supporting both Windows and Mac systems in the corporate environment. This includes desktops and laptops.
  • Build, setup, maintain, implement, and troubleshoot technology problems related to laptops and desktops that affect end-user productivity.
  • Report to the regional Service Desk lead.
  • The Service Desk Specialist will interface daily with other technical staff, and work on assignments and delivering services to end-users.
  • Work closely with all users and management for issue resolutions.
  • Help to provide monitoring for our IT and development infrastructure and assist in its growth.
  • Need to understand fundamental IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
  • Assist users with their software application requirements and access to IT resources via our Helpdesk ticketing system.
  • Performing basic troubleshooting tasks and operating system support on Microsoft Windows OS and Mac OS X.
  • Setting up new users’ systems and environments
  • Configuring new applications for emerging business needs
  • Mobile device setup, installation and /or post installation support
  • Provide network, phone, system, and desktop support
  • Participate in and drive projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups
  • Document standards, best practices and policies


  • Minimum Diploma in computer science or any relevant field
  • Communicate clearly and patiently via chat, email, phone, and in-person conversations
  • Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
  • Mac OS X (OS installation, account creation and maintenance, file sharing concepts, printing)
  • Basic understanding of common PC & Mac hardware components and connections.
  • Good problem-solving skills, ability to troubleshoot without continual escalation to higher levels of support.
  • Strong analytical, logical thinking and problem solving skills
  • Willing to learn and adapt.
  • Excellent communication skills (written and spoken)

Teng Wan Ching (Cathryn)
Staffing Specialist
Reg. No: R1873032
BGC Group Singapore (HKEX: 8462)
EA License 05C3053

Job Type: Full-time

Salary: RM3,000.00 to RM5,000.00 /month


  • IT Support: 3 years (Preferred)


  • Kuala Lumpur (Preferred)
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