IT Helpdesk

  • Information Technology
  • Full time
  • 5 months ago
  • Kuala Lumpur ,Bangsar

Job Information

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    Salary MYR 3000-4000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Experience : 1 year
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    Job Qualifications Bachelor

Job Description

Job Responsibilities:

  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures

Job Requirements:

  • Previous working experience as an IT Help Desk Technician for 1 year
  • BA in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient

Fresh graduates are welcomed!

Job Type: Full-time

Salary: RM2,800.00 to RM3,500.00 /month

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