IT Helpdesk Specialist

  • Information Technology
  • Contract
  • 5 months ago
  • Kuala Lumpur ,Cheras, Kuala Lumpur

Job Information

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    Salary MYR 3000-4000 / Monthly
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    No. of Openings 1 opening
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    Job Experience : 2 year
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    Job Qualifications Bachelor

Job Description

  • Provide IT first tier support for all IT related issues
  • Conduct simple user training and on-going user support
  • To log and resolve all reported IS issues within agreed SLA into ServiceNow System
  • Responsible for troubleshooting and resolving hardware and software related to desktop
  • Installation of software applications such as MS office, project…etc
  • Desktop configuration Outlook mail, VPN, internet
  • Provide support for Video conferencing or on-site support for key events at external venue
  • Provide after office hours support for emergency incidents or outages

Job Requirements

  • Candidate must possess at least a Degree, in Computer Science/Information Technology or equivalent
  • Possess a minimum of 3 years of working experience in the related field_ Helpdesk Support is required for this position
  • In depth knowledge of maintaining desktop computers, printers and peripheral hardware/software
  • In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
  • Familiarity with network concepts like TCP/IP, DNS, DHCP, WINs.
  • Remote troubleshooting via phone, Netmeeting
  • Setting up and troubleshooting of VPN (SecureAccess)
  • Familiar with basic video conferencing /audio conferencing
  • Good communication skills (English), spoken and written (good)
  • Work location: Kerinchi, Bangsar
  • Willing to travel as and when required
  • Position Available: Contract (1 year_Renewable)

Job Types: Full-time, Contract

Salary: RM2,800.00 to RM5,000.00 /month


  • IT Helpdesk Support: 2 years (Preferred)


  • Bachelor’s (Preferred)


  • Bangsar South (Required)


  • English (Required)
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