IT Help Desk Support

  • Information Technology
  • Full time
  • 5 months ago
  • Cyberjaya, Selangor

Job Information

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    Salary MYR 2000-3000 / Monthly
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    No. of Openings 1 opening
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    Job Experience : 1 year
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    Job Qualifications Diploma

Job Description

Main Job Tasks and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems .
  • Stay current with system information, changes and updates

Job Type: Full-time

Salary: RM2,500.00 to RM3,500.00 /month

Experience:

  • IT Support: 1 year (Preferred)
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