Executive, Customer Service Call Centre

  • Customer Service
  • Full time
  • 5 months ago
  • Kuala Lumpur ,Bangsar South, Kuala Lumpur

Job Information

  • icon
    Salary MYR 1000-2000 / Monthly
  • icon
    Shift Morning
  • icon
    No. of Openings 1 opening
  • icon
    Job Level : Officer
  • icon
    Job Experience : 3 year
  • icon
    Job Qualifications Bachelor

Job Description

Job Summary

To handle incoming telephone enquiries, issues or complaints from customers relating to Prudential products or services.

To make ad-hoc outgoing calls to customers as required to resolve or follow-up any outstanding query.

PRINCIPAL DUTIES & RESPONSIBILITIES:

  • Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner. Provide a polite, professional and accurate response in accordance with agreed service standards.
  • Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction.
  • Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate.
  • Liaise with other departments in the organization to resolve issues brought up by customers.
  • Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers.
  • Undertake outbound customer relationship management calls as and when appropriate.
  • Record, produce and prepare any statistics and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-based reports to Manager.
  • Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate
  • Performs miscellaneous job-related duties and projects as assigned by superior.

JOB SPECIFICATION:

  • Degree in any field from a reputable and recognized university or college, OR
  • Diploma with at least a year relevant working experience; OR
  • STPM with at least 2 years relevant working experience; OR
  • SPM with at least 2-3 years relevant working experience
  • Good command of spoken and written English and Bahasa Malaysia
  • Possess relevant working experience in a call center or customer service in servicing industry is an add advantage.
  • Knowledge in insurance industry and call centre will be advantageous.
Job alerts

Receive emails for the latest jobs matching your search criteria