Customer Support Executive (Thai Speaker)

  • Customer Service
  • Contract
  • 5 months ago
  • Petaling Jaya ,Bandar Utama

Job Information

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    Salary MYR 2000-3000 / Monthly
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    Shift Round
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    No. of Openings 1 opening
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    Job Level : Executive
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    Job Experience : 5 year
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    Job Qualifications Bachelor

Job Description

  • Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole. 
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. 
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. 
  • Processing of consumables and supplies orders for customers. 
  • Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct. 
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies.

    Requirements;

    • At least one (1) year working experience in contact center or customer support related field.
    • Have excellent communication and interpersonal skills & genuine passion for customer care 
    • Demonstrate exceptional telephone customer service skills & effective problem solving techniques 
    • Enjoy working in a team environment 
    • Self-motivated and able to work autonomously 
    • Be responsibility and integrity 
    • Willing to work shift hour 
    • Well converse in Thai both verbal & written. 
    • Fresh grad is encourage to apply
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