Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
Processing of consumables and supplies orders for customers.
Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct.
Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies.
At least one (1) year working experience in contact center or customer support related field.
Have excellent communication and interpersonal skills & genuine passion for customer care
Demonstrate exceptional telephone customer service skills & effective problem solving techniques
Enjoy working in a team environment
Self-motivated and able to work autonomously
Be responsibility and integrity
Willing to work shift hour
Well converse in Thai both verbal & written.
Fresh grad is encourage to apply
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