Customer Care Professional, US Market

  • Customer Service
  • Full time
  • 5 months ago
  • Kuala Lumpur

Job Information

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    Salary MYR 4000-5000 / Monthly
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    Shift Night
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    No. of Openings 1 opening
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    Job Level : Manager
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    Job Experience : Fresh
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    Job Qualifications Diploma

Job Description

Customer Care Professional, US Market:

  • Handles customer service inquiries and problems via the telephone recording consistent problem areas.
  • Customer service is the primary function.
  • Calls are non-routine and require deviation from standard screens, scripts, and procedures.
  • Handles situations which may require adaptation of response or extensive research according to customer response.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Requires extensive knowledge of the organization, products, and/or services.
  • May require advanced problem solving.
  • May assess needs and suggest/promote alternative products or services.
  • May be linked to incentive plans in some countries.

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